Appointments

1. Online: Go to https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81027 select “Other Admin Request” and complete the “Cancel an Appointment” form. 
2. Text link: Use the link in your appointment confirmation text — available 24/7 up to an hour before your appointment.
3. Phone line: Choose the dedicated cancellation option — no need to wait on hold.
4. In person: Pop in and let a member of the team know; we’ll take care of it.

If you do not cancel your appointment you will receive a 'Did not attend' text message.  If you do not attend on multiple occasions, you may be removed from the practice.

Please call the practice on 01642 745800 and select option 1.  Please try and request a home visit as early as possible in the day.  The doctor will telephone the patient before the home visit is guarunteed.  Home visits are only appropriate for patients who cannot attend the surgery in person.

If you think you need to be seen urgently, please call the practice. You will be added to the telephone triage list.  A member of the team will make contact with you by telephone and if deemed necessary a face to face appointment will be arranged. #

Please do not submit urgent queries using SystmConnect. If your query is urgent you should call the practice on 01642 745800.

To book a routine clinical appointment, you can submit a non-urgent medical request via SystmConnect.  This will then be triaged by our dedicated team and we will be in contact with a suitable appointment. Use this link to access SystmConnect to submit a request for a routine appointment: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81027