Online Services

Non-urgent advice: Online Services

Online services make it quick and easy to get in touch with the practice, saving you time and keeping things secure. If you're already registered with Yarm Medical Practice, you can use these services to do things like make requests online. This way, you can take care of things when it's most convenient for you, and without having to call the practice.

Do

  • Do provide accurate information: Ensure that your contact details, medical history, and symptoms are correct to help us offer the best advice.
  • Do clarify your query / concerns clearly: This helps your doctor to understand your condition better and provide appropriate guidance.
  • Do use the secure platforms provided: Always use the practice’s approved online consultation platforms to ensure privacy and security.

Don't

  • Don't submit multiple requests for the same issue. This can create confusion and delay responses.
  • Don’t misuse online consultation forms. Submissions that have been misused will be rejected.
  • Don't use online consultations for urgent medical problems: If you're experiencing a life-threatening situation or severe symptoms, always go to the nearest hospital or call 999.
  • Don’t provide incomplete or vague information. This will cause unnecessary delays.

Non-urgent advice: NEW: Online Requests via SystmConnect

Thank you for bearing with us as we’ve made a start to introduce SystmConnect. We’ve genuinely taken your recent feedback on board — you wanted clearer options, reduced phone waiting times, fewer hoops to jump through, and a system that works better for your needs. We're working on it. Thank you to all of you that have used it so far - We've received and handled hundreds of requests already, which you might have had to call about otherwise.

Currently, SystmConnect is made up of 5 categories, each containing a range of appropriate online forms, these are:

  • 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗤𝘂𝗲𝗿𝘆 – For general questions about meds, issues with prescription timings, or if your usual meds are out of stock.
  • 𝗢𝘁𝗵𝗲𝗿 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝘀 – Request an NHS Health Check (check if you’re eligible), request vaccines, smear tests, or submit home readings like blood pressure or weight.
  • 𝗗𝗼𝗰𝘁𝗼𝗿’𝘀 𝗟𝗲𝘁𝘁𝗲𝗿𝘀 – Need a letter for work, travel, or insurance? Use the simple letter request form here.
  • 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 – Order repeat medication, request the pill (POP or combined), HRT — and we’ve made the out-of-stock form easy to find here too.
  •  𝗢𝘁𝗵𝗲𝗿 𝗔𝗱𝗺𝗶𝗻 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝘀 – This section’s the most packed: request letters, check referral progress, tell us you’re pregnant, update your details, submit readings, or opt in/out of text messages.

We know it’s new and might take a little getting used to — but it’s designed to help us manage demand better while making it easier for you to get what you need.

We'll continue to work on and introduce new options to make SystmConnect even more tailored to what you’ve told us you need.

Here's how you can access SystmConnect: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81027 

As always, if you’re struggling or don’t have access to a device, you can still call or pop in.

Thanks,
Yarm Medical Practice Team

Non-urgent advice: SystmOnline / Airmid

  • Order Repeat Prescriptions
  • Manage Appointments
  • View your GP health record
  • and more

Account required. 

SystmOnline Login:
https://systmonline.tpp-uk.com/ 

Airmid (The SystmOnline App): 
https://tpp-uk.com/products/airmid/ 

Non-urgent advice: NHS App

  • Order Repeat Prescriptions
  • Manage Appointments
  • View your GP health record
  • Register for organ donation
  • View your NHS number
  • and more

Account required.

Find out more and login or download:
https://www.nhs.uk/nhs-app/  

Login using the NHS App Website:
https://www.nhsapp.service.nhs.uk/login 

Non-urgent advice: eConsult / Online Non-Urgent Clinical Requests

Page last reviewed: 24 June 2025
Page created: 20 March 2023