NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 70
      Good 9
      Neither Good Nor Poor 2
      Poor 12
      Very Poor 36
      Don't Know 1

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    I came in to arrange a PSA test and was told that I would need to be contacted by phone by a doctor to discuss. This didn’t happen and an appointment was made automatically with Dr Dillon. I attended and discussed my issue and then was referred to another appointment for a PSA blood test. This is a total waste of time and resources. I cannot understand how a PSA blood test requires 2 appointments. On top of this there was only one receptionist on so the whole process from arriving to leaving was over an hour for no outcome. Regards, James Henderson Monday 3 August 2026
    The walk in woman clinic is a very helpful initiative and I found the consulation I had there with Dr Baron and subsequent follow up appointments very helpful. Friday 31 July 2026
    When you call you get an AI assistant she doesn’t understand what your saying, your on the phone ages just trying to give her your basic details, it took me 3 attempts to get through to a human receptionist to be cut off , when your unwell the last thing you want is to be speaking to an AI assistant who can’t get the basics right Friday 10 July 2026
    Efficient process to get an appointment, which was with Lee Chester who had read my records, up to speed with my condition organised tests and medication, both of which were processed very quickly - great service. Friday 5 June 2026
    The service I have received over the last couple of weeks from everyone has been absolutely exceptional. I don’t often have to go to the Doctors fortunately but when I do, I’ve always been well looked after you have such a caring practice. Wednesday 3 June 2026
    Had an appointment with Dr Taylor this morning. Appointment was on time. Dr Taylor was aware of my medical history and took her time with genuine interest to help with my medical issues. I felt how you should do , not just a number or an inconvenience, a patient being looked after and listened to . Very caring and professional as always. Thank you. Wednesday 3 June 2026
    I saw a wonderful nurse, having gone thru a lot in the last few years. She kindly listened and it really helped having someone to let go of the past. Lovely woman Friday 1 May 2026
    no pro-active /preventative care . haven`t been invited to healthy heart check despite turning 44 . Monday 20 April 2026
    the delays were just too much Tuesday 14 April 2026
    I had been nervous and extremely embarrassed about having to contact the doctors over a sensitive issue regarding my prescription. I was up all night the day before my appointment but soon realised I didn’t need to feel that way. My appointment was with Dr Kim Tailor and she was just amazing. I know this is an everyday thing for her but I don’t think she realised the impact her kindness and understanding has made. I feel so different and so positive and ready to work on my issues. She is appreciated tremendously. Thank you Dr Tailor Wednesday 1 April 2026