Introducing EMMA – Our New Phone Assistant
Introducing EMMA – Our New Phone Assistant
We know many patients have struggled getting through to us by phone. We’re making major improvements including online requests, smarter call handling and expanded care navigation. Thank you for your patience while we improve access. In the next few weeks we'll be introducing EMMA, an intelligent phone assistant, to answer your calls instantly.
No more engaged tones. No more waiting on hold. Just tell EMMA what you need – whether it's an appointment, a prescription query, or something else – and she'll take care of it. Our reception team is still here for you. EMMA simply helps us answer every call, every time
Page last reviewed: 08 June 2026